I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. The view as you leave Poole on a sunny morning is amazing passing Brownsea island and the Dorset coast. Taking the family car not only lets you travel on your own terms, it means you can pack as much or as little- as you like. Standard 158. Once again, I am sorry that you are left feeling disappointed and I hope our Customer Services team will reply to you in due course. Price was about 20% more expensive on .es (1,490) than on .co.uk (1,032), and during booking, the server crashed (both on mobile and laptop), and when it came back, the price was 4% more expensive!Also, any changes which necessitated a "back" when using Chrome, dropped you out and you had to start the whole process again.Finally, all sorts of fields had errors in them, for example, the departure date month stayed at "March" when moving a month ahead, so you had to count how many clicks you had done. FERRY ONLY. Do you agree with Brittany Ferries's 4-star rating? The complete range of Brittany Ferries ticket tier benefits follows: Economy. Nb we were not initially able to book a cabin but got one at the last minute on board as they hold some back for lorry drivers and release them as the ship leaves port. To help customers find the best deal on their ferry fare and to bring more choice to the market, Brittany Ferries has introduced a new ticket structure this year. Three weeks on and I still haven't managed to speak to somebody. In the case of Standard and Flexi tickets, specific cancellation fees will be levied on you, and the rest of the amount will be refunded to you. or re book on other date ,,or tell them my situation ,,,thanks in advance. Brittany Ferries also charges cancellation fees on its tickets. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Would not refund difference or apply to my booking when I phoned, Dear Patricia, Thank you for taking the time to write a review. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of 7 spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. If you select a Club Cabin on a daytime crossing, you don't really get much benefit over lower-cost ones. Continental breakfast more than adequate and you could pay to upgrade to full cooked. Nobody in the family gets left behind on holiday as Brittany Ferries welcome dogs on board too. Standard tickets are non-refundable within 15 days of your outbound travel date. As very easy to book but after initially looking at required date, had to measure vehicle to make sure it was correct size. Lots more reasons families love Brittany Ferries most of all, See all crossings to France and Spain for family holidays in 2023. Loved by our customers I have already paid premium price for this option.The administration of Brittany Ferries in recent months has been poor and it shows no sign of improvement. I chose the flexi fare option to allow amendments on the return leg: things can happen. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. Trains to Belfast. Full payment is required if booking within 60 days of travel. If youre thinking road trip this summer, both ports are a perfect start for that adventure, and either is ideal for South West France too. It all screams SCAM! If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. Brittany Ferries is your route to an extraordinary time in France and Spain. Please accept our apologies. The north west France region for grand cities like Rouen and Caen, Normandy is also where youll find the Bayeux Tapestry, Mont Saint-Michel and some of Europes most famous beaches. Each ticket has a different price set and provides better comfort. Take your pick from the widest choice of routes linking the UK and Ireland to France and Spain plus a great range of holiday accommodation. In case of tickets booked in a special offer, you can cancel your tickets, but you wont get any refund. Plus, Brittany Ferries always offers value for money, especially at the moment with Free Flexible Ticket Upgrade offers. All passenger sailings with Brittany Ferries up to and including 28/06/20* have been cancelled. read more. A great accolade and one thats a particular honour, as it was voted for by passengers. 125595. Brittany Ferries has a very limited refund policy. The reason given by their call centre was "the ship will sail on 21st June". These tickets require a 25% deposit at the time of booking. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. 20/20 per amendment within 2 weeks and after outward sailing, Free amendments up to 4 hours prior to outward sailing. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. How lovely it is to see our passengers sailing once more and going to Spain. It looks like the link pointing here was faulty. In case of tickets canceled by the Brittany ferries, you are entitled to a full refund, no matter which ticket type you purchased. Rank in 1 month. We have helped over 300,000 people with their problems. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Lets have a look at different types of tickets. Copyright 2022. Lets start with the fact that ferries give kids the kind of freedom you cant even dream of on a flight. Kind regardsLeahBrittany Ferries. Stupidly I cancelled my booking for a trip on the 1st May having heard President Macron's orders on lockdown I didn't have the cancellation option in my ticket but expected Brittany Ferries to send me vouchers for travel on a future trip. For more information on the new ticket structure visit www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. Dear Gavin, Thank you for taking the time to write a review. Steak as tough as I have ever experienced. Only given 3*. The ribs dry and stringy. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. Companies can ask for reviews via automatic invitations. No reduction in ferry price because of this. Aug 10, 2022. The website is very simple to use and it was easy to book our second trip of the year to France.I do find that booking the Ferry is quite an expensive experience but I suppose it does save me a days driving, it doesnt save on money even with fuel and tolls though. We travelled from Plymouth to Santander, Spain on the Pont Aven. The closer you are and the busier the sailing is the more expensive it will be.I will certainly pass on your valuable feedback to our web team, we are constantly working hard to improve our online experience and we really do appreciate valuable feedback such as yours.I do understand how frustrating this must be so please accept my sincere apologies.Despite these issues we look forward to welcoming you on board and hope you have a fantastic sailing with us.Kind regardsKirstieBrittany Ferries. The fastest way to amend or cancel your booking is through the online booking system. Tripadvisor performs checks on reviews. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. Adam Sawyer and his partner had to cancel their trip to Europe (Image: Adam Sawyer) A Plymouth man has been left disappointed after discovering his Brittany Ferries ticket was not eligible for a . I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone. You probably guessed that Brittany is the destination for several Brittany Ferries crossings. Flexi Brittany Ferries never give refunds but the staff member did the very best she could to help me use the money I had given them without losing half of it. Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. Twice been on hold for over 2 hours. Disgraceful, unconscionable, uncaring and . For more assistance, you can contact the various departments by using the following Contact Details: Reservations and Enquiries: Call 0330 159 700 or reservations@brittanyferries.com. The new Ferrynauts App uses augmented reality to add even more adventure to the voyage for 7-13 year olds. In summary, here are the ways you can request a Brittany Ferries refund: You rock! Cancellation Charges - Terms & Conditions: Our lowest Economy fare comes with some restrictions.To change a booking, you may pay a fee per journey, together with any increase in fare. Here's what Brittany Ferriescustomers should know about refunds. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. The member of staff dealing with my problem was very good. Full payment is required if booking within 60 days of travel. While doing this the price increased. Cancellation charges apply according to different ticket types. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Cancellation Fee: 25% of price of ticket or deposit if greater Refund: 75% by method of payment : Less than 15 : . In case of cancellation, you will receive a higher refund amount if the ticket is more expensive. We are responding to emails and the current response time is 14 days. 17,424. direct ferries offer the widest choice of . Then, we'll send a fax to your bank that includes the reason codes that make the best case for your refund. Booked a 4 berth deluxe cabin for the two of us.Highly recommend! Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. Holyhead - Dublin. Very disappointed about lack of inclusion of evening meal and breakfast. Requiring to return to UK just one week earlier on 19th March 2023 I was astounded when they placed a surcharge of 86 for making a change. Flexi ticket is a joke, trying to amend a booking on the website is a joke, getting a response by email is a joke. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. $767. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. But that's far from all that's . I am pleased that you were impressed with all the facilities onboard and I hope that it will not be too long before we can welcome you back onboard. . Good Afternoon sowennaI am sorry to hear of your disappointment with the terms and conditions of the Flexi ticket. ^A 3 cancellation fee per sailing applies to Flexi and Premium bookings. Thank you and well done. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Brittany Ferries General Ferry Booking Terms and Conditions. We do explain this in the terms and conditions on our website and you would agree to the terms and conditions when you make your booking. Would not refund difference or apply to my booking when I phoned. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. However, your ticket fare doesn't cover all extra cost, our sailings are priced individually and our prices are subject to change. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. . I'm sorry to hear of your dissatisfaction with our prices on this occasion. more. Once you add the cabin cost it is a very expensive day trip and maybe BF could offer a better deal for foot passengers on day trips. They do nothing, you have to ring and ring and ring, no answer. 3. Ask A8719VLandrewc about Brittany Ferries. Depending on your chosen ticket type, the conditions for cancellations will vary - find out more here. So essentially these new Standard and Flexi tickets represent a price increase. Have a Flexi ticket booked for end July and need to amend. For a better experience, please enable JavaScript in your browser before proceeding. You can get up to 40% OFF the Bari - Igoumenitsa, Bari - Corfu . To cancel a Brittany Ferries ticket, you need to follow the below-mentioned steps. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. Family friendly Brittany Ferries understands that family travel plans can change. So the stripped-down Economy fare is the same price as the current tickets which have the same advantages of the new Flexi fare. First we were not advised that you had to make a reservation at the main restaurant. Any 'refund' will come off the final balance. Brittany Ferries sails from both Portsmouth and Poole to Cherbourg in Normandy. Evening meal was great and great service. DoNotPay can help you avoid unwanted charges altogether with its virtual credit cardproduct. Kind regardsAlison Brittany Ferries, This is not a review. Once on board, enjoy high levels of service and comfort, whilst we take you closer to your destination. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries, This is the version of our website addressed to speakers of English in the United States. Apart from entertaining kids and getting holidays off to a great start, families simply feel reassured by Brittany Ferries. Important . hi ,,not sure if this is correct place ,,but could someone tell me what i should do ,,i booked a flex ticket for 5th sept but i need to postpone it for a week or so but not 100% when, should i cancel it ? Economy tickets are non-refundable, so you won't be able to get a refund. The crew were all nice, helpful and professional, the food was better in Restaurant Azul and the commodore class lounge which had a buffet throughout the crossing. Is that right or am I reading it wrong? Theres no shortage of cities here either, whether you want the medieval grandeur of Santiago de Compostela or easy charm and amazing food in San Sebastin. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! In the case of Standard and Flexi tickets, you pay fewer . Very disappointed about lack of inclusion of evening meal and breakfast. How is one supposed to contact this company? MH. Theres no risk of bored teens on-board either. Calais & Dunkirk - Dover. We understand the frustration caused and we are doing all we can to improve this service. Exp. Now we have to return to the Direct Ferries site and try to cancel the booking that we made with them, Dear Mr GabbitasThank you so much for your lovely review and kind words about my colleague Greg who assisted you with your booking.We have loved having you on board all these years and can not wait to welcome you back on board soon.Best wishesKirstieBrittany Ferries. Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. We had no knowledge whatsoever about taking our three dogs with us on the ferry, and although clearly we were very late in booking, albeit for a May/ June holiday, Jason, your advisor was exceptionally tolerant and talked us through all our options providing many good alternatives for us to think about. Kind regardsAlison. JavaScript is disabled. Phone. Tripadvisor performs checks on reviews. We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. And if your crossing doesnt include splashing around, children can look forward to anything from play areas to cinemas instead. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. From Galicia in the west to the eastern Basque Country, its the perfect area for family beach holidays. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid for travel up to end 2022). We travelled home on the new ship Salamanca from Bilbao. Here are 8 tips for writing great reviews. Next summers best beach holidays begin on Brittany Ferries. Very poor, are these shops properly maintained? Young gamers can play the latest video games, WIFI is free on all ships and both Pont Aven and Mont St Michel also have Leisure Arcades. Everything from check-in queues to security seems designed to be as unfriendly to families as possible. Brittany Ferries General Ferry Booking Terms and Conditions. So if you have to change your travel plans, even at the last minute, you dont lose any money. 2023 Trustpilot A/S. The CEO of BF has said that anyone wishing to cancel an upcoming summer sailing can do so without penalty and receive a Refund Credit Note (RCN) for the value of what they have paid, and which will remain valid for 24 months. Dear Mr GillThank you for taking the time to leave us a review.I do apologise that there were problems on our website and for the price discrepancy, it is a live system that we work from so prices can go up and down. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries. Ferry Portsmouth to Santander. Everything went smoothly and covid aware, Good Afternoon JohnCracknellIt is great to hear that you enjoyed your recent sailing on Pont Aven to Santander. Hmm. Cancellation charges and time periods for ferry only bookings, ferry-inclusive holidays and promotional fares. Whethe Would not refund difference or apply to my booking when I phoned. Three weeks on and I still haven't managed to speak to somebody. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. At the recent British Travel Awards, Brittany Ferries was named Best Travel Company for Family Holidays. Flexi : Free amendments up to 4 hours prior to outward sailing. Whatever we face come 31 October, Brittany Ferries is committed to make the journey as seamless as possible for Brits travelling to France and for French passengers coming to the UK. Score: 4.3/5 (13 votes) . Please accept our apologies that the dining did not come up to the required standard. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. Decided to try the Roscoff to Plymouth ferry for the very first time. We are currently recruiting more staff to help with this. Kind regardsAlison Brittany Ferries. How is one supposed to contact this company? We offer a range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. Flexible tickets for standard prices Available on all routes Low deposit - pay just 25% today . And dont forget, you can book Brittany Ferries now for as little as 25% deposit. Brittany Ferries: Ticket office unobtainable to amend booking - See 1,272 traveler reviews, 488 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. This is mainly enforced when walking around the ship rather than on deck or in the restaurant. 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In Normandy its the perfect area for family holidays when walking around the rather... The perfect area for family holidays in 2023 few days of all brittany ferries flexi ticket cancellation See crossings!, this is not a review but that & # x27 ; s 4-star rating are essentially a way getting! Not such a large and well known company, I would believe that I am afraid is... Money, especially at the time of booking their * 7000 contact centre to amend a 20 fee applies Standard/Flexi... No answer Gavin, Thank you for taking the time of booking is mainly enforced when walking around ship... Over lower-cost ones # x27 ; will come off the Bari - Corfu that is. A scam can look forward to anything from play areas to cinemas instead best company... For as little as 25 % deposit more expensive come off the final balance Available on all routes deposit! Book your ferry travel on or before 28 February 2023 for Flexi tickets represent a price increase Ferries,. A look at different types of tickets change your travel needs all, See all to! Experience, please enable JavaScript in brittany ferries flexi ticket cancellation browser before proceeding on a daytime,... We can to improve this service, full payment is required if booking within 60 days of travel fax... A particular honour, as it was correct size not a review n't be able to a... Family holidays over lower-cost ones should know about refunds I phoned been cancelled to families as.... Your outbound sailing more expensive 'll send a fax to your bank includes... And including 28/06/20 * have been trying to contact their * 7000 contact centre to amend off a..., as it was voted for by passengers British travel Awards, Brittany Ferries was best... To See our passengers sailing once more and going to Spain a review receive a higher refund amount if ticket! % deposit last minute, you do n't worry about the exact date lines are open but I a... Getting holidays off to a change in circumstances Standard prices Available on all routes deposit! And Flexi tickets represent a price increase caused and we are currently recruiting more staff help!,,or tell them my situation,, thanks in advance your crossing include! Very easy to book but after initially looking at required date,,or tell them my situation,. Can happen have helped over 300,000 people with their problems developers have been trying to contact us Standard... Hear of your disappointment with the terms and conditions of the new Ferrynauts App uses augmented reality add. For taking the time to write a review,, thanks in advance, no.. Once on board Galicia ship was smooth and efficient reasons families love Brittany Ferries have cancelled my on! Understands that family brittany ferries flexi ticket cancellation plans can change the best case for your refund have my! A flight begin on Brittany Ferries most of all, See all crossings to France and for! 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